Contact Us
We’re here to help.
Whether you have a question about a product, need support with an existing order, or would simply like more information about Cosylar, our team will be happy to assist you.
Get in Touch
Email:
support@cosylar.com
Customer Service Hours:
Monday to Friday
9:00 AM – 6:00 PM GMT
We aim to respond to all enquiries within 24 hours on business days.
Order Enquiries
If you’re contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
If your enquiry relates to delivery, you may also include your tracking number where available.
Returns, Refunds & Damaged Items
For return requests, refunds, damaged items, faulty products, or incorrect orders, please contact us at:
Please include your full name, order number, reason for contacting us, and clear photographs where the item has arrived damaged, faulty, or incorrect.
For complete information, please refer to our Return & Refund Policy.
Shipping Enquiries
Cosylar orders are carefully prepared and dispatched from our home studio in London, United Kingdom.
For information regarding delivery times, shipping charges, order processing, and tracking, please refer to our Shipping Policy.
Product & General Enquiries
Need help choosing the right cushion, throw, candle, diffuser, or home accessory?
Our team will be happy to assist with product information, sizing, care guidance, availability, or any general questions before you place your order.
Contact Form
You can also contact us using the form below.
Please provide as much relevant information as possible so we can respond efficiently.
Name
Email
Order Number — Optional
Message
Our team will get back to you as soon as possible.
Cosylar
Thoughtfully selected home comforts designed to make everyday spaces feel warmer, softer, and more inviting.
Email: support@cosylar.com
Location: London, United Kingdom