Privacy Policy
Here is a cleaner, more professional version of your Cosylar Privacy Policy with improved structure, smaller headings, and more natural UK ecommerce wording.
Privacy Policy
At Cosylar, accessible through cosylar.com, we take the privacy and security of your personal information seriously.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you may have under applicable data protection laws.
Information We Collect
When you visit our website, place an order, subscribe to communications, or contact our customer support team, we may collect personal information required to provide our services.
This may include your name, email address, billing and shipping address, telephone number where provided, order details, transaction information, payment-related information, and any information you choose to provide when contacting us.
We may also collect technical information about how you use our website, including device information, browser type, IP address, and website activity where permitted.
How We Use Your Information
We use your personal information to operate our store and provide a secure and reliable shopping experience.
This may include processing and fulfilling orders, arranging delivery, sending order confirmations and shipping updates, responding to customer enquiries, handling returns and refunds, improving our website and services, preventing fraud, maintaining website security, and complying with legal or regulatory obligations.
Marketing Communications
We may send you promotional emails, product updates, or special offers where you have chosen to receive marketing communications or where we otherwise have an appropriate legal basis to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.
Payments & Security
Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website.
Payments are processed securely through Shopify and trusted payment providers.
Cosylar does not store your complete payment card details.
We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, misuse, loss, or disclosure.
Cookies & Website Data
Cosylar may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use our website, analyse performance, and improve the shopping experience.
Some cookies may also be used for analytics or marketing purposes where permitted.
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if certain cookies are disabled.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted service providers where necessary to operate our business and provide our services.
This may include Shopify, payment processors, delivery and fulfilment partners, analytics providers, technology providers, and other service partners who support the operation of our website.
These providers should only receive the information necessary to perform their services and are expected to handle personal information appropriately and securely.
Your Privacy Rights
Under applicable UK data protection laws, including the UK GDPR, you may have certain rights in relation to your personal information.
These may include the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion in certain circumstances, restrict or object to certain processing, or request a copy of your personal information where applicable.
To make a privacy-related request, please contact:
We may need to verify your identity before completing certain requests.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal, tax, or regulatory obligations.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
Third-Party Services
Our website may use third-party services that process personal information on our behalf.
These providers may have their own privacy policies and data processing practices.
Where appropriate, we recommend reviewing the privacy information provided by the relevant service provider.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.
Any updated version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how Cosylar handles your personal information, please contact:
Cosylar Customer Support
Email: support@cosylar.com
We aim to respond to privacy-related enquiries as promptly as possible during business days.