Return & Refund

We want you to love your Cosylar purchase.

If your order is not quite right, you may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return, items must be unused, unwashed, and returned in their original packaging with all original tags attached.

Products must be in a resalable condition.

For hygiene reasons, scented candles and reed diffusers can only be returned if they are completely unopened, unused, and sealed.

Sale items are non-returnable unless they are faulty or your statutory consumer rights apply.

To request a return, please contact our customer support team at:

Please include your full name, order number, and reason for the return.

Once your request has been reviewed, our team will provide the return address and further instructions.

Please do not send any items back before receiving return instructions from us.

Customers are responsible for return postage costs unless the item received is faulty, damaged, or incorrect.

We recommend using a tracked delivery service, as Cosylar cannot be responsible for returned parcels that are lost or damaged in transit.

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be processed within 5 business days and issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at:

Please include your order number and clear photographs showing the issue.

Our team will review your request and provide the appropriate resolution.

For any questions regarding returns or refunds, please contact:

Cosylar Customer Support
Email: support@cosylar.com

We aim to respond to all enquiries within 24 hours on business days.

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