Terms & Conditions
Welcome to Cosylar.
These Terms & Conditions explain the rules that apply when using cosylar.com and purchasing products through our website.
By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
About Cosylar
Cosylar is a home décor brand based in London, United Kingdom, offering thoughtfully selected home accessories designed to bring comfort, warmth, and timeless style to everyday spaces.
For questions regarding these Terms & Conditions, your order, or our products, please contact:
Product Information
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
This may include product descriptions, dimensions, materials, specifications, images, and colour information.
Please note that slight differences may occur due to photography, lighting conditions, device displays, monitor settings, or natural variations in materials and textures.
Minor differences in colour, texture, or appearance do not necessarily indicate a product fault.
Pricing & Payments
All prices displayed on cosylar.com are shown in British Pounds Sterling (£) unless stated otherwise.
We reserve the right to update prices, correct pricing errors, or amend promotional offers where necessary and permitted by law.
Any pricing changes will not affect orders that have already been accepted and confirmed.
Payment must be successfully authorised before an order can be processed.
Orders & Acceptance
When you place an order, you will receive an order confirmation containing the details of your purchase.
Please ensure that all information provided during checkout is accurate, including your delivery address and contact details.
Receipt of an order confirmation does not necessarily mean that your order has been accepted. We may refuse or cancel an order where reasonably necessary, including in cases involving pricing errors, unavailable stock, payment issues, suspected fraud, or incorrect customer information.
If an order is cancelled after payment has been taken, the amount paid will be refunded to the original payment method.
Promotional Codes & Offers
Promotional codes, discounts, and special offers may be subject to additional conditions.
Discount codes must be applied correctly at checkout and may be subject to expiry dates, minimum spend requirements, product exclusions, or other restrictions.
Unless expressly stated otherwise, promotional offers cannot be combined.
We reserve the right to modify, suspend, or withdraw promotional offers where permitted by law.
Website Use
You agree to use the Cosylar website lawfully and responsibly.
You must not interfere with the operation or security of the website, attempt unauthorised access, provide false or misleading information, misuse website content, or engage in activity that could damage the website or affect other customers.
We may restrict access to the website where we reasonably believe these Terms & Conditions have been breached.
Intellectual Property
All content on cosylar.com, including images, product descriptions, graphics, branding, logos, designs, and written material, is owned by Cosylar or used with appropriate permission.
You may not copy, reproduce, modify, distribute, publish, or commercially use website content without prior written permission.
Shipping, Delivery & Returns
Information relating to shipping, delivery times, returns, and refunds is provided in our separate Shipping Policy and Return & Refund Policy.
These policies form part of these Terms & Conditions.
Availability & Website Accuracy
We aim to keep product availability and website information accurate.
However, products may occasionally become unavailable after an order is placed, and website content may contain occasional errors or omissions.
Where this happens, we will take reasonable steps to correct the issue and contact you where your order is affected.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable law.
To the extent permitted by law, Cosylar will not be responsible for losses caused by circumstances outside our reasonable control, including delays or interruptions caused by third-party service providers or delivery carriers.
Any liability relating to a product purchase will be subject to applicable UK consumer protection laws.
Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control.
This may include severe weather, transport disruption, courier delays, technical failures, strikes, government action, or other unforeseen circumstances.
Consumer Rights
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
You may have additional rights under UK consumer law, including rights relating to faulty goods, cancellations, refunds, and returns.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled in accordance with applicable UK law and the relevant courts and legal procedures.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, services, website, or legal requirements.
The latest version will always be published on this page.
Contact Us
If you have any questions regarding these Terms & Conditions, your order, or our services, please contact:
Cosylar Customer Support
Email: support@cosylar.com
We aim to respond to enquiries within 24 hours on business days.